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27 Feb 2017, 8:56 am by Tom Kosakowski
All organizational ombuds practitioners are invited to learn how NVC can enhance and enrich an ombuds practice.Afternoon Half-Day CoursesCommunicating Through Conflict, Instructor: Bonnie Wichtner-Zoia, Educator/Ombudsman, Michigan State University ExtensionIt is especially important in today’s polarized society and stressful workplaces to develop skills that approach conflict in a way that builds and maintains positive relationships. [read post]
21 Feb 2013, 4:30 am by Tom Kosakowski
— Cole Struhar (San Diego Hospice and the Institute for Palliative Medicine)"The Case for Ombuds Visibility within the Organization" — Randy Daron (UC San Francisco), Kathy Biala (UC San Francisco)"Establishing a Leadership-Driven Ombuds Office: the Baker Hughes Experience" — Melanie Lewis (Baker Hughes), Bonnie Bonnivier (Baker Hughes), Dale Kunneman (Baker Hughes)"Good Administration: Key ideas from Classical to Contemporary Ombudsing" — McKenna Lang (Taos… [read post]