Search for: "Perlstein v. Client Services, Inc."
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19 Apr 2008, 8:50 am
Among the overall trends driving change are Segmentatation, meaning the increasing gap between firms able to win the highest-level, most complex work for the most demanding (and price-insensitive) clients, and other firms forced to compete on the basis of price and increasingly high client expectations for service quality, responsiveness, and consistency. [read post]