— Cole Struhar (San Diego Hospice and the Institute for Palliative Medicine)"The Case for Ombuds Visibility within the Organization" — Randy Daron (UC San Francisco), Kathy Biala (UC San Francisco)"Establishing a Leadership-Driven Ombuds Office: the Baker Hughes Experience" — Melanie Lewis (Baker Hughes), Bonnie Bonnivier (Baker Hughes), Dale Kunneman (Baker Hughes)"Good Administration: Key ideas from Classical to Contemporary Ombudsing" — McKenna Lang (Taos… [read post]