When I was busy billing 2000 hours, I listened to clients, but I did not listen closely to the young lawyers who worked with me. Now that I am coaching younger lawyers, I pay far closer attention to what they tell me.
If you are a regular reader, or if I have coached you, you have read or heard me say that to secure, retain and expand relationships with clients, you should begin with a short attitude check. What do I mean by attitude? Pay attention to how you talk to yourself, or talk to me… [read post