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27 Apr 2020, 10:00 am by Jeff Sovern
by Jeff Sovern Because of the virus, people are experiencing more losses than usual and are not able to mark their passing with the rituals that help in times of death: in-person funerals, wakes, shiva calls, and the like. [read post]
20 Apr 2020, 3:08 pm by Jeff Sovern
by Jeff Sovern In  an April 16 letter, ACA International, which describes itself as "The Association of Credit and Collection Professionals," complained  that "Advocacy organizations have made several recent claims that, 'debt collectors are eager to garnish [stimulus] payments – threatening families’ access to food, shelter, and medicine, and endangering public health.'” I'm not sure where the quote in the letter is… [read post]
19 Apr 2020, 9:58 am by Jeff Sovern
by Jeff Sovern How should Congress handle the problem of damage to the credit of consumers who default because of the coronavirus pandemic? [read post]
13 Apr 2020, 6:00 pm by Jeff Sovern
by Jeff Sovern According to standard readability measures, arbitration clauses require a lot of education to understand. [read post]
8 Apr 2020, 3:36 pm by Jeff Sovern
Silber and Jeff Sovern The American Prospect recently published a short essay we wrote suggesting that the federal government pick up the tab for part of consumers’ credit card interest rate payments while the coronavirus rages. [read post]
6 Apr 2020, 9:18 am by Jeff Sovern
by Jeff Sovern That's the inference to be drawn from a must-read article in the NY Times, ‘Scared to Death’ by Arbitration: Companies Drowning in Their Own System. [read post]
27 Mar 2020, 1:25 pm by Jeff Sovern
by Jeff Sovern Earlier this year, the CFPB created a Taskforce to make "recommendations for ways to improve and strengthen consumer financial laws and regulations. [read post]
14 Mar 2020, 4:28 pm by Jeff Sovern
by Jeff Sovern Yesterday, as part of his response to the coronavirus, President Trump announced that he was temporarily waiving "interest on all student loans held by federal government agencies. [read post]
13 Mar 2020, 8:05 am by Jeff Sovern
by Jeff Sovern The coronavirus is already having an impact on consumers and consumer protection. [read post]
9 Feb 2020, 9:47 am by Jeff Sovern
by Jeff Sovern Twice a year, CFPB Director Kathy Kraninger testifies before the House Financial Services Committee about the Bureau's Semi-Annual Report. [read post]
5 Feb 2020, 2:47 pm by Jeff Sovern
by Jeff Sovern A recent NY Times article, Chaos at Chain Pharmacies Is Putting Patients at Risk, reminded me of how the Wells Fargo quotas drove Wells employees to open unauthorized accounts. [read post]
27 Jan 2020, 7:26 am by Jeff Sovern
by Jeff Sovern On Friday, the CFPB issued a Policy Statement on Abusive Acts or Practices. [read post]
23 Nov 2019, 8:03 am by Jeff Sovern
by Jeff Sovern From Politico's Morning Money Newsletter: KRANINGER PROMISES CLARITY — Our Victoria Guida: “Consumer Financial Protection Bureau Director Kathy Kraninger said … her agency will soon provide more clarity on what constitutes an ‘abusive practice’ by sellers of financial products, tackling an issue that has dogged policymakers since the financial crisis. [read post]
7 Sep 2019, 3:14 pm by Jeff Sovern
by Jeff Sovern The Dodd-Frank Act gives the CFPB the power to act against entities within the CFPB's jurisdiction for engaging in abusive practices. [read post]