Here is something new to pass along. I have not had a chance to used Trial Pad. If you have, please let us know what you think in the comments.

I don’t know how you do it…bending that program to your will.

As a follow up to my last post (“U.S. government operations can be incredibly complex”), I wanted to provide a chart of the new U.S. health care system.  Healthcare represents 17% of the U.S. economy.  Unfortunately, Obamacare was…

U.S. government operations can be incredibly complex.  The KISS philosophy (“Keep It Simple Stupid”) doesn’t always apply even when those involved want it to, due to numerous laws and regulations.

As a follow up to my previous post, Warren Bennis, in On Becoming a Leader, asks, “Where have all the leaders gone?” in a book published in 1989.  That’s been a common theme in our society more than in recent times.  In fact, the…

InsideCounsel offers some tips for those interested in bringing eDiscovery in-house while avoiding pitfalls, including some comments from yours truly. Check out "Inside Job" in InsideCounsel's November issue, published in the monthly…

LinkedIn. Facebook. Twitter. Blogs.  Bob Ambrogi, always on the forefront of web technologies and their impact, recently published two helpful "Top 10" articles - one each for attorneys and experts, with some great tips for those…

From the many presentations and discussions at the AHIMA sponsored Legal EHR Summit in Chicago, it's clear that healthcare records and records management in the U.S. are changing.  (In case you were wondering, "EHR" = Electronic Health…

Well, now we know. According to the Madisonville City Council, • A bed and breakfast must be a one-family dwelling.• The exterior of the building shall maintain a residential appearance.• The facility shall be the residence of the…

Well, now we know. According to the Madisonville City Council, • A bed and breakfast must be a one-family dwelling.• The exterior of the building shall maintain a residential appearance.• The facility shall be the residence of the…

So reads this headline from the Times-Picayune: A report on how the Mandeville Police Department handles suspected drunken drivers blames an outdated standards manual and inadequate training for giving patrol officers too much discretion in…

According to the Church of the Customer Blog, a new Nielsen study confirms, once again, that word of mouth referrals are still the most trusted form of advertising out there.

Thanks to JD Hull for linking to an old post of his on what he tells his associates. The comment by Mr. Robins below isn't bad, either. Here's the (partial) quote from JD Hull: Every day, the client service...should be good enough to permit…

Thanks to a friend, Jack Mowreader, for an HBR link of Jeff Bezos being interviewed. Feel free to read the entire thing, but here's the kicker as it relates to client service. I love this quote: