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15 Jul 2008, 2:16 am
by Jeff Sovern The FTC has announced that it will survey identity theft victims about "their experiences when they contacted one or more credit reporting agencies and when they sought to use their FACT Act rights. [read post]
19 Mar 2008, 6:12 pm
by Jeff Sovern In my post of yesterday, drawn from the Pittsbugh Post-Gazette essay, I mentioned how Alan Greenspan's book, The Age of Turbulence, doesn't address predatory lending. [read post]
3 Jan 2012, 3:47 pm by Jeff Sovern
by Jeff Sovern Andrew Kahr, a principal in CreditBuilders LLC, had a column in the American Banker recently titled Who Really Needs the CFPB? [read post]
22 May 2012, 12:14 pm by Jeff Sovern
by Jeff Sovern I have a letter in the online version of today's Times in which I argue that bank overdraft programs should be given letter grades just as restaurants are for hygiene in New York and elsewhere.  The letter states "Just as restaurants cleaned up to earn “A” grades, banks would seek A’s. [read post]
10 Jan 2011, 4:52 pm by Jeff Sovern
by Jeff Sovern I recently spotted this in the office of a politician of a certain party: Want to know how to attack the arguments of the other party? [read post]
15 May 2011, 3:21 pm by Jeff Sovern
by Jeff Sovern Today's Times reports that credit bureaus give VIPs special treatment. [read post]
18 Apr 2010, 2:14 pm by Jeff Sovern
by Jeff Sovern Some comments on the Annual Conference of the American Council on Consumer Interests (ACCI), which I attended last week: ACCI seems to be made up largely of people who study consumer matters, including something called consumer science, financial planning, consumer behavior, and consumer education. [read post]
7 Apr 2010, 2:37 pm by Jeff Sovern
by Jeff Sovern According to the News and Record of Greensboro, North Carolina, here's what one bank president said of the CFPA proposal: The consequences to the consumer will be equal or worse than what they’re trying to legislate away,” said Robert Braswell, president of Greensboro-based Carolina Bank. [read post]
25 Jun 2021, 7:39 am by David Cosgrove
 See “Whimsy Little Contracts' with Unexpected Consequences: An Emperical Analyss of Consumer Understanding of Arbitration Agreements,” Jeff Sovern, Elayne Greenberg, Paul Kirgis, and Yuxiang Liu, St. [read post]
11 Mar 2015, 11:16 am by David Cosgrove
See “Whimsy Little Contracts' with Unexpected Consequences: An Emperical Analyss of Consumer Understanding of Arbitration Agreements,” Jeff Sovern, Elayne Greenberg, Paul Kirgis, and Yuxiang Liu, St. [read post]
6 Jun 2007, 3:28 pm
by Jeff Sovern My co-blogger, Deepak Gupta has previously blogged about the FTC's request for comments on debt collection in preparation for a workshop it plans to hold in October. [read post]
18 Apr 2009, 11:51 am
by Jeff Sovern The question assumes that law students pay for faculty blogging, in that the tuition they pay goes to law faculty salaries. [read post]
8 May 2012, 1:58 pm by Jeff Sovern
by Jeff Sovern About a year ago, I posted to SSRN an article reporting on a study of how and when law students use laptops for non-class purposes in class. [read post]
13 Mar 2009, 5:11 pm
by Jeff Sovern We blogged here about phony consumer protection statutes, statutes that are designed to create the illusion of consumer protection, perhaps so legislators can claim to consumer-constituents that they are attending to a problem, but without the reality, maybe so legislators can satisfy business interests and obtain political contributions. [read post]
19 Jul 2008, 9:31 pm
by Jeff Sovern The credit card truncation cases raise an issue of what to do about potentially annihlating damages. [read post]
19 Apr 2009, 6:05 pm
by Jeff Sovern Sometimes consumer law strikes home. [read post]
22 Sep 2015, 10:06 am by Alan S. Kaplinsky and Mark J. Levin
Levin Recently, Professor Jeff Sovern sent an email to the editor of the Consumer Financial Services Law Report commenting on an article we published in the August 9, 2015 issue of the Report titled, “CFPB Makes Consumer Arbitration a Numbers Game – and the Numbers Overwhelmingly Support Consumer Arbitration. [read post]
19 Jun 2012, 2:03 pm by Jeff Sovern
by Jeff Sovern Brian posted earlier today about the CFPB's Credit Card Database and included links to reports on the Database.  MSNBC's Bob Sullivan has another piece at The Red Tape Chronicles on the Database that includes some complaints by the industry: "Bureau publication of complaint data alone implies an official endorsement of inferences drawn out of context and suggests reliability about overall issuer customer experience and satisfaction that is not… [read post]