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9 Nov 2022, 11:45 am
Some of his points are familiar (customer biases are pervasive and, employers, while paying lip service to antidiscrimination values, don’t deploy meaningful strategies to counteract such biased reviews). [read post]
10 Jul 2007, 8:07 am
Yesterday, I wrote about the language of customer loyalty and I just posted about the importance of the customer's experience. [read post]
30 May 2007, 6:45 am
HOW CUSTOMER SERVICE undercuts advertising in the blog age. [read post]
31 Oct 2010, 12:00 pm
. --------------------- Are Clients Happy With Your Customer Service? [read post]
14 Jun 2010, 9:41 am
I've sent a cancellation letter, but we'll see if Sirius honors that letter.Why is it that companies don't realize how easy it's become for customers to broadcast their complaints to the world? [read post]
7 Mar 2013, 1:17 pm
Consistent with the migration to IP services, enterprise customers are compelled to explore strategies to minimize the USF burden. [read post]
25 Feb 2008, 6:18 am
(Maybe the customer service model is a hexagon.) [read post]
2 Jul 2010, 6:00 am
The following is a description of her service from her website: The ability to customize a unique final resting place provides each individual with comfort and eternal expression of their own personal individuality.... [read post]
19 May 2011, 9:00 am
I heard a long time ago that if a customer has a great experience they’ll share it with one person. [read post]
30 Jun 2012, 2:39 pm
Monday, April 9th 2012 by Joel Bronstein The past week did not finish with a happy ending for internet service customers involved in the illegal use of pornographic videos. [read post]
14 Sep 2008, 5:52 am
Customer service both for broadcasting service messages via Twitter as well as via an RSS feed from Twitter Search to customers' 'tweets' about the company's service. [read post]
1 Feb 2010, 11:40 am
" But read on and you'll see the approach of someone who's serious about customer service: "The engineers and I handle customer support. [read post]
30 Oct 2012, 5:44 pm
Unfortunately, a bad customer service experience tainted the evening. [read post]
14 May 2018, 9:11 am
Internet Service Providers (ISPs) have the ability to sell or share customer data without consent and internet users have few broadband alternatives. [read post]
31 May 2012, 3:00 pm
The company claims that Customer service isn’t just a department. [read post]
15 Oct 2010, 11:51 am
I was a wireless customer then. [read post]
4 Mar 2009, 7:01 am
In a proof of concept, Sprint has proven that poor, surly customer service, draconian collection techniques, and poor product, will cause customers to defect to other carriers. [read post]
5 Sep 2007, 1:52 pm
"Customer consultation is often just going through the motions because it's expected or it looks good. [read post]
10 Nov 2015, 3:49 am
" Even assuming an overlap in customers, those customers would be careful and sophisticated, and able to distinguish the marks. [read post]
23 Oct 2013, 2:44 pm
For example, offshore personnel who are accessing service desk records or performing break-fix services may request the ability to access a customer's onshore systems. [read post]
