.), Ilene Butensky (Eaton Corporation), Marsha Wagner (Columbia University)"Peacemaker in a Sick Society: The Role of Conflict in Defining Group and Organizational Identity" — Linda Brothers (National Institutes of Health)"Who’s Out Front: Skills for the Ombuds Assistant" — Victoria Dowd (University of North Carolina at Chapel Hill), Glenda Dickson (Clemson University), Jayla Henry (Haliburton), Tanisha McGill (World Bank Group)"Ombuds and EO/AA: Change Agents for… [read post]