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13 Mar 2015, 12:01 pm by Jenny N. Perkins
Alan Kaplinsky started the panel discussion by noting that most consumers are able to resolve their disputes by using the company’s helplines, informal dispute resolution procedures, or via third party intervention such as the Better Business Bureau or the complaint portals that are maintained by the CFPB and most State Attorney Generals. [read post]
9 Mar 2015, 8:52 am by Mark J. Levin
Levin The CFPB has asked Alan Kaplinsky to present the industry perspective at a field hearing on arbitration in Newark, New Jersey, tomorrow. [read post]