Greg Lambert  1:33 Marlene, mine is just a little dated, but I thought it was interesting enough to talk about as my inspiration this week, of course, that was the Thomson Reuters a really bad idea to cut their Westlaw attorney Help Desk, down to essentially business hours every day, Monday through Friday, and do away with the with the value 24/7 services, that’s it’s been a hallmark of their customer relationships as at least as long as I can remember. [read post]