Meanwhile, pre-conference trainings are starting to fill up.Monday, March 30Opening ExperienceMary Rowe Honorary Keynote Address [TBA]Concurrent Session Block OneOmbuds Guide: When Visitor Concerns Include DMs, Subtweets, or Going Viral, Breanne Taylor (Emerging)Ombuds Service Database Design, Analysis, & Visualization, Lisa Yamagata-Lynch (Emerging)Breaking in & Breaking Out: Opening a New Ombuds Office as an Outsider, Amanda Dean, Reese Ramos, Mark Patterson, Tom Kosakowski… [read post]