Search for: "Micah Solomon"
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7 Jun 2011, 11:25 am
This month's Texas Bar Journal had a great article, by Micah Solomon, on steps toward developing better client loyalty. [read post]
13 Jun 2011, 9:00 am
According to Micah Solomon, psychological studies show our clients remember the first and last thing we say during a meeting or phone call more vividly than anything else. [read post]
26 Jun 2011, 1:02 pm
Thanks, Micah Solomon, for the many insightful tips into developing client loyalty. [read post]
15 Jan 2012, 10:11 am
Or, click here for your own free chapter of Micah Solomon’s #1 customer service bestseller, Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization, co-written with Leonardo Inghilleri. [read post]
31 Aug 2013, 9:12 am
In other news, Sam Glover blogged about 5 terms you should stop using, Lisa Solomon pointed you to an ace in the hole for projects, big and small, Carolyn Elefant passionately advocated for access to justice and Micah Ascano responded to a discussion on law firm metrics, profits per partner and lawyer incentives. [read post]
12 Feb 2024, 4:58 am
Erika Solomon and Johanna Lemola report for the New York Times. [read post]
