Search for: "Responding to Negative Online Reviews"
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11 Jun 2020, 6:54 am
In the June/July 2020 issue of the ABA Journal, Cynthia Sharp asks me about how attorneys can best respond to negative online reviews in “Trashed by Clients Online? [read post]
5 Feb 2016, 9:21 am
Respond to Reviews – Whether a review is positive or negative, you should always respond to it. [read post]
5 Feb 2016, 9:21 am
Respond to Reviews – Whether a review is positive or negative, you should always respond to it. [read post]
19 Jan 2021, 8:11 am
As such, lawyers must be careful not to violate the duty of confidentiality when responding to negative online reviews. [read post]
6 Jun 2023, 5:09 am
According to the settlement, the provider “impermissibly disclosed the PHI of four (4) patients in response to their negative reviews posted on Google Reviews. [read post]
10 Nov 2019, 7:14 pm
My online reputation is everything to me. [read post]
14 Apr 2022, 1:44 pm
Speak Only About General Office Practices and Procedures If you determine that you must respond to a negative review, speak only about standard office protocols. [read post]
18 May 2014, 12:00 pm
Instead, the reviewer posted the letter to reddit, setting off a firestorm of negative publicity against the company. [read post]
15 Jul 2021, 11:52 am
The Oregon Supreme Court has reprimanded an attorney for violating the duty of confidentiality in response to negative online reviews A dissatisfied former client of respondent Brian Conry posted three negative online reviews about him. [read post]
13 Apr 2015, 8:31 am
Deciding whether and how to respond to negative online reviews can be tricky. [read post]
11 Nov 2019, 12:11 pm
Wash Out Negative Reviews with a Sea of Happy Responses One of the most effective ways to manage negative reviews is to already have a large set of positive responses surrounding them. [read post]
16 Oct 2023, 5:23 am
Here’s how to handle responding to reviews: Maintain a Calm and Respectful Tone: Responding to negative reviews can be challenging, especially when emotions are involved. [read post]
26 Nov 2015, 9:39 am
Only 12% of consumers surveyed responded that they did not read online customer reviews to determine whether a business was good or bad. [read post]
28 Apr 2015, 2:00 pm
Avvo Vice President Josh King offers these suggestions: Responding briefly with a note apologizing for an oversights that might have occurred while encouraging a dialogue with the poster to resolve their complaints. [read post]
31 Aug 2017, 11:23 am
” This case highlights a need for businesses to take special care when responding to customer complaints and negative online reviews. [read post]
27 Oct 2023, 8:34 pm
Long time readers of this blog might remember a few posts on whether an attorney can reply to negative online reviews. [read post]
9 Jun 2021, 7:41 pm
Respond to negative reviews and request removal of fake and unjustified reviews. [read post]
30 Jul 2019, 6:40 am
In my discussion with franchise systems, especially large systems in the hospitality (restaurant and hotel space particularly), I know that many provide franchisees with “best practices” on responding to negative reviews as well as positive reviews. [read post]
28 Nov 2023, 10:57 am
The Impact of Online Reviews: Online reviews play a pivotal role in consumer decision-making. [read post]
13 Aug 2016, 8:22 pm
How Lawyers Should Respond to Online Complaints & Negative Reviews 1. [read post]
